Online Top Up is BTC's enhanced top up solution which allows anyone to top up any BTC pre-paid phone from any location, through a credit card or PayPal account.
Yes. The service is available for all BTC prepaid customers.
It is advisable that you Sign In so that you can verify your recharges in the following ways (not available if you select "Continue as Guest"):
Press *201# send to check your balance, free of charge.
All transactions are final; top ups are available within 3 minutes, hence, it cannot be retracted from the account. Please double check that you have entered the correct phone number before you complete the transaction.
There is no additional fee for using the BTC Top Up portal, however please check with your bank as some may charge a banking fee for credit card transactions.
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Top ups are available immediately. If you experience any issues please contact one of our customer service representatives (please see next question).
There are several convenient ways to contact customer service:
We accept Visa and Mastercard debit and credit cards. We also accept PayPal, only for payments in USD.
If you made a payment using your PayPal account, the transaction will appear with the text "Redmond Tec LLC” on your Credit card Statement.
Top Up posting can take up to 15 minutes. If, after 20 minutes, you encounter any issues with your top up, please contact our customer service center for assistance.
There are various reasons why your card is not accepted. There may be a problem related to your Bank; please contact your Bank to address the issue.
Yes, once the transaction is successful, you will receive bill details on your screen, a confirmation will be sent to your e-mail account. If you are signed in, you can see all of your transactions by clicking the "Recent" option in the top menu.
Depending on where you are, payment can be made online in your local currency as well as USD. You may select your preferred currency by clicking on the drop-down menu when you select your top up amount.
Yes, the BTC top up portal is mobile optimized and can be accessed from any mobile device.
Your email address and email address are secure. BTC does not share your information with third parties. BTC will use your email address to send you offers and special promotions. You can opt-out of from our list at any time.