Online Top Up is BTC's enhanced top up solution which allows anyone to top up any BTC prepaid phone from any location, through a credit card or PayPal account.
Yes. The service is available for all BTC prepaid customers.
If you have logged in with your user account, you can verify a transaction in the following ways
Press *201# send to check your balance, free of charge.
All transactions are final; top ups are available within 3 minutes, hence, it cannot be retracted from the account. Please double check that you have entered the correct phone number before you complete the transaction.
There is no additional fee for using the BTC Top Up portal, however please check with your bank as some may charge a banking fee.
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Top ups are available immediately. If you experience any issues please contact one of our customer service representatives at 1-855-337-0603 or 1-242-225-5282 from 7:00 AM to 10:00 PM for assistance.
There are several convenient ways to contact customer support, click on the support tab to:
We accept Visa and MasterCard Debit and Credit Cards and PayPal.
If you made a payment using your PayPal account, the transaction will appear on your statement under the text "Flow BTC” on your Credit card Statement
Many countries have taxes instituted on Telecom services. Purchasing an online top up is similar to a purchase made at a local Retailer outlet and will incur taxes, when applicable. Online top up is just another 24 hour convenient channel to top up.
Top Up posting can take up to 15 minutes. If, after 20 minutes, you encounter any issues with your top up, please contact our customer service center for assistance.
There are various reasons why your card is not accepted. There may be a problem related to your Bank; please contact your Bank to address the issue.
Yes, once the transaction is successful, you will receive bill details on your screen, a confirmation will be sent to your e-mail account (if e-mail was informed at sign up). The Top Up can be viewed online under transaction details
Depending on where you are, payment can be made online in your local currency as well as USD. You may select your local currency by clicking on the drop-down menu when you select your top up amount.
Yes, the BTC top up portal is mobile optimized and can be accessed from any mobile device.
Your email address and email address are secure. BTC does not share your information with third parties. BTC will use your email address to send you offers and special promotions. You can opt-out of from our list at any time.